Vape FAQ

The Ultimate Vape FAQ: Expert Answers to Your Top Questions

1. Are you a manufacturer or a trading company?
We are a direct source manufacturer with our own R&D, production, and quality control facilities. Unlike trading companies, we control the entire production process, which allows us to offer better pricing, faster lead times, and direct communication with our technical team. We welcome factory audits, whether physical or via video call

2. How many years of experience do you have in the vape industry?
Our company has been in the vaping industry since 2013 . With over 13 years of experience, we have witnessed and adapted to evolving market trends, regulatory changes, and technological advancements, ensuring our partners always receive up-to-date and compliant products.


3. Can you provide certifications like ISO, GMP, or GMP compliance proof?
Yes. Our factory operates under strict quality management systems. We are ISO 9001 certified, and our production lines meet GMP (Good Manufacturing Practice) standards for cleanrooms. We can provide certificates and audit reports upon request to demonstrate our commitment to quality.

4. Do you have an in-house R&D team? What is their expertise?
Yes, we employ a dedicated R&D team of 8 engineers and technicians. Their expertise covers hardware engineering, flavor chemistry, product design, and battery safety. This allows us to innovate continuously and solve complex customization challenges quickly.

5. What is your production capacity per month?
Our current monthly production capacity is 3 million units . We have scalable production lines and can increase output for large-volume, long-term partnerships with proper lead time planning.


6. What is your Minimum Order Quantity (MOQ) for customized products?
Our standard MOQ is 1,000 units per design per SKU. This MOQ applies to product customization, custom packaging, and private labeling. For clients with high growth potential or large initial commitments, we can discuss flexible arrangements.


7.Is it possible to start with a lower MOQ for testing the market?
Yes, we understand the need for market testing. We offer a "Starter Pack" or trial order option with a reduced MOQ (e.g., 300-500 units) for first-time collaborations. Please contact our sales team to discuss feasibility based on your target product.


8. What specific aspects of the product can be customized?
You can customize virtually every aspect:
Hardware: Battery capacity, coil resistance, mesh material,Exterior Design, LED screen, airflow control.
E-liquid: Nicotine strength (including nicotine salts), flavor profile, VG/PG ratio.
Branding: Logo printing (screen printing, pad printing), custom carton boxes, inner packaging, user manuals, and authentication stickers.

9. Can you create a completely new product design from my sketch or idea?
Absolutely. This is our full ODM service. You provide the concept, sketches, or reference images, and our engineering team will handle 3D modeling, structural design, mold development, and prototyping to bring your unique idea to life.


10. How do you ensure the quality of e-liquids?
Our e-liquids are mixed in a cleanroom environment using high-grade pharmaceutical ingredients (USP/EP grade Nicotine, PG, VG, and food-grade flavors). Each batch undergoes strict testing for purity, consistency, and nicotine concentration accuracy before filling.


11. Do your products comply with TPD (EU) regulations?
Yes. For the European market, our products can be configured to comply with TPD regulations: 2ml tank capacity maximum and 20mg/ml nicotine strength maximum. We also provide the necessary technical documentation to support your notification submissions.

12.What about compliance for the US market (PMTA)?
We closely monitor the FDA regulatory landscape. Our manufacturing processes align with the standards expected for PMTA (Premarket Tobacco Product Application) . We can provide data and support to assist our partners who are preparing or have submitted PMTAs.


13. How do you prevent leakage? What technology do you use?
Leakage prevention is a top priority. We utilize multiple sealing technologies, including silicone plugs, ultrasonic welding (for pods), and high-precision cotton placement. Every product undergoes an air leakage test during the quality control process.


14. What is the typical sampling and production lead time?
Sampling Time: 5-10 working days for existing designs with logo changes; 15-20 working days for new mold development.
Bulk Production Time: 20-35 working days after sample approval and deposit confirmation, depending on order quantity.

15. How is the sample fee handled?
A sample fee is required to initiate the sampling process. This fee is fully refundable or deductible from the first bulk order. For repeated standard samples, we may offer free samples with the customer covering the shipping cost.

16.How do you protect my design exclusivity and intellectual property?
We take IP protection very seriously. We are willing to sign a Non-Disclosure Agreement (NDA) before any detailed discussions. Your designs, molds, and formulas are kept strictly confidential and are never shared with or re-sold to other parties. Mold ownership can be contractually assigned to you.


17.Do you offer white-label or private-label services?
Yes, absolutely. White-label / Private-label is our core business. We manufacture the product, and you sell it under your own brand name. We place your logo on the device, your design on the box, and your brand name in the software (if applicable).

18.Can you help design the packaging and marketing materials?
Yes, we have an in-house graphic design team that can assist with creating your packaging artwork, box structure, and even basic marketing renders for your website or catalog. If you have a design, we can print it; if you need a design, we can create it.